Woods Plumbing Service LLC warranties all materials and workmanship to be free from defect for a period of (1) year from the date of installation. Any materials determined by Woods Plumbing to be defective shall be repaired or replaced.
All customer supplied materials and products are installed with a (1) year warranty on workmanship only. The warranty of the owner supplied product is between the customer and the manufacturer.
All warranties are subject to void if determined by Woods Plumbing that the issue occurred as a result of misuse or negligence
Drain cleaning services hold a warranty period of (7) days.
Warranty will not be honored if stoppage was determined to be caused by misuse of plumbing systems or defect in home’s existing plumbing system.
Warranty will be void if improper materials are found in sewer lines such as tampons, “flushable wipes”, paper towels, and/or anything other than toilet paper.
Woods Plumbing Warranty: Coverage and Customer Responsibilities
Woods Plumbing Service LLC is not responsible for damages to personal property.
This includes (but not limited to) damages to insulation, walls, floors, ceiling, paint, cabinets and countertops, landscaping, walk/driveways, nor for repairs of cosmetic defects.
Woods Plumbing is not responsible for any secondary damages caused by water or sewage as a result of drain cleaning services.
Woods Plumbing is not responsible for incidental damages that may occur due to the condition or age of the home’s plumbing system, or any previous damage from a non-licensed plumber.
Woods Plumbing will always do our best to avoid causing any damages to property.
Certain services may require access inside of walls and ceiling.
Woods Plumbing will minimize damage as best possible.
Homeowner is responsible for any repairs needed at completion of work.
Insurance Claims
Woods Plumbing will not directly bill any insurance company related to any insurance claims.
Work performed by Woods Plumbing will be directly billed to the customer, and the customer is solely responsible for rendering payment to Woods Plumbing.
Woods Plumbing will provide detailed information about the repair that may assist you in your claim.
Billing And Payments
A 3% processing fee will incur for all credit card transactions
Invoices unpaid after 30 days will be subject to a one time late fee of 5%
Woods Plumbing holds the right to request a credit card pre-authorization on properties that do not have an on-site contact to render payment at the time of service.
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Understanding Warranty Coverage
The warranty coverage provided by Woods Plumbing Service LLC is designed to protect customers from defects in materials and workmanship. This coverage typically lasts for one year from the date of installation, ensuring that customers receive reliable service and quality assurance during this period.
It's important to note that certain conditions may void the warranty, such as the use of improper materials in sewer lines. This includes items like tampons, “flushable wipes,” and paper towels, which can lead to significant plumbing issues. Understanding these stipulations helps customers maintain their warranty and avoid unexpected costs.
Limitations of Liability
Woods Plumbing Service LLC outlines specific limitations of liability within its warranty policies, which are essential for customers to understand. These limitations indicate that the company is not responsible for incidental damages that may arise due to the existing condition or age of a home’s plumbing system.
For instance, if a plumbing issue occurs due to pre-existing damage from a non-licensed plumber, Woods Plumbing will not cover the repair costs. This clarity helps customers set realistic expectations regarding the scope of the warranty and the company’s responsibilities.
Customer Responsibilities
As part of the warranty agreement, customers have specific responsibilities that must be upheld to ensure coverage remains valid. This includes timely payments for services rendered, as Woods Plumbing will bill directly to the customer for all work performed.
Additionally, customers are responsible for maintaining their plumbing systems and avoiding actions that could void the warranty. By understanding these responsibilities, customers can take proactive steps to protect their investment and ensure their plumbing remains in optimal condition.
Claims Process for Warranty Services
The process for filing a warranty claim with Woods Plumbing Service LLC is straightforward and designed to facilitate customer satisfaction. Customers should first contact the company to report any issues covered under the warranty, providing details of the problem and any relevant documentation.
Once a claim is initiated, Woods Plumbing will assess the situation to determine if the warranty applies. This may involve an inspection or further communication to clarify the nature of the defect. Understanding this process helps customers navigate warranty claims efficiently and ensures they receive the support they need.
